Have a question? Look below for the answer. If you don’t see it, contact us and we’ll do our best to help!
Product information
I have a question about my order. Who do I contact?
Please fill out the information in the CONTACT US section.
I only received part of my online order.
Uh-oh! The portion of the order that was available was shipped within 2-3 business days and the back-ordered items will be shipped as soon as they are available. CTR Crafts, LLC cannot guarantee when back-ordered items will become available, but we do our best to provide updated information on our website. Your credit card is only charged for items that are shipped plus shipping and handling for the entire order.
Due to differences in computer monitors, we cannot guarantee that the color you get will exactly match what you see.
Can I have a sample?
Sorry, we do not send samples.
I need a large quantity of a certain item, but you only have a few in stock. How can I get more of this item?
Please fill out the information in the CONTACT US section and tell us what you need. Our online employees are able to special order large quantities of any item stocked in our warehouse.
Returns
Can I return items ordered online?
For details about returns, see Shipping & Returns.
Gift Cards
Ordering & payment
Do you have a catalog?
Sorry, we do not have a printed catalog.
What if I need to cancel or change my order?
We are unable to change or cancel orders once they have been submitted. Please place another order for any items you may have left off your original order. See our Return Policy for information on how to return any items you ordered in error.
What methods of payment do you accept online?
We currently accept Visa, MasterCard, Discover, and American Express online. We also accept PayPal online.
Do you charge sales tax when I order online?
Yes, we charge sales tax in all states except for: Alaska, Delaware, Montana, New Hampshire, Oregon and Washington D.C.
Do you charge sales tax on shipping and handling?
The following states require sales tax to be charged on shipping and handling fees: AR, CT, FL, GA, HI, IL, IN, KS, KY, MI, MN, MS, NC, ND, NE, NJ, NM, NY, OH, PA, RI, SC, SD, TN, TX, VT, WA, WI and WV.
What if I am tax-exempt?
Before you place your order, please contact Customer Service to inquire about the proper tax exemption procedures for your state.
Please also note that you must use a company credit card or a business PayPal account to place tax-exempt orders. We are not able to issue a credit for tax if you place an order with a personal credit card.
All requests for sales tax refunds must be made within 30-days of purchase.
How do I know when my order has shipped?
When your order is placed online, you will receive an email notification when your order has shipped. It will tell you how the order was shipped and your tracking number.
Can I place one order and ship to multiple addresses?
Sorry, if you need to ship to multiple addresses, you will have to place multiple orders.
Can I place an order online and pick it up?
Sorry, orders you place online ship directly to you.
Do you accept public school purchase orders?
Sorry, we are unable to accept purchase orders. All orders must be pre-paid before shipping.
Account information
Do I have to create an account to shop online?
No. But registering for an account is fast, easy and, most importantly, free! Plus, when you have an account you can have more options in working with CTR Crafts, LLC.
Sales, product pricing, discounts & coupons
Do you offer bulk discounts?
Sorry, we do not offer bulk discounts.